Return Policy

We want you to shop at ShopKarenBerrios.com with full confidence. We believe in the quality of our products and we are certain that you will too! When you order from our website, you are assured that our products are of the highest quality. We ask that you notify us of any problems within 14 days of the receipt of your order at returns@karenberrios.com Returned, unopened products are (in rare cases) subject to a restocking fee equal to the shipping cost provided on your order.

Please include your order number, and any details of the problem with the product to allow for the quickest help possible. We do require that you send the product back to us prior to the processing of any refunds, return shipping is at the buyer's expense. 

In no event will any replacement or refund constitute an admission of any kind by Karen Berrios/Kareliz Wellness, LLC. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.